Service Desk Technician

5797

Practice Management
Chicago
Information Technology

We are looking for a Service Desk Technician to join our CohnReznick's National IT Service Desk/Call Center.

Overview:


Serve as a Service Desk Technician for CohnReznick's National IT Service Desk/Call Center reporting to the Senior IT Service Desk Manager. This individual will be responsible for providing exceptional 100% phone support to CohnReznick's end user community.  The role will involve a 37.5-hour workweek; the applicant must be comfortable and flexible during our Jan-April busy season where shifts can vary based on the firms’ requirements.  Outside of busy season, May-Dec shifts are scheduled between the hours of 7am – 7pm CST.


We offer: 

  • Endless opportunities to contribute to one of the top advisory, assurance, and tax firms
  • A unique culture that values collaboration in everything we do
  • A team of professionals driven by a sense of excellence, integrity, commitment to lifelong learning, respect for one another, adaptability, and making a difference
  • A network of 3,300 professionals committed to a diverse and inclusive workplace and giving back to the communities in which we live and work
  • Varied career paths supported by strong professional development programs and resources
  • A flexible work environment with competitive benefits


Essential Duties and Responsibilities:

  • Deliver exceptional service as the face of IT Support & initial point of contact for the firm's National IT Service Desk
  • Maintain the confidentiality, security and exercise the appropriate level of discretion regarding all firm issues and information
  • Troubleshoot and resolve simple to complex incidents associated with firm-standard end user applications and hardware
  • Support Firm Applications: CaseWare, GoFileRoom, CCH Axcess, CCH Engagement, Hardware: Printers, Scanners, Peripherals, etc.
  • Work in an effective, consistent manner, maintaining quality assurance and compliance with established directives, policy, and best practices


Qualifications and Requirements:

  • 2 or 4-year degree in Computer Science or Information Systems preferred or equivalent work experience
  • 2+ years of IT support experience in a Microsoft environment
  • Ability to manage support tickets, ensuring timely updates and resolution
  • At least 1-year experience in Helpdesk, call center/phone support role
  • Basis understanding of 2-factor authentication using tools such as Bit locker, Duo Mobile.
  • CompTIA A+, Network+, Microsoft or ITIL certifications strongly preferred
  • Experience supporting iOS & Macintosh products a plus
  • Experience with Active Directory (Password Resets)
  • Familiarity with Microsoft Office 365 suite (Word, Excel, Outlook, PowerPoint)
  • Knowledge of installation and maintenance of Windows 10 operation systems
  • Strong analytic skills and ability to apply critical thinking and a methodical approach to problem identification and resolution
  • Effectively communicate both verbally and in written form to all levels of Firm staff
  • Understand basic Information Technology security concepts. (Antivirus, Spam blockers, Mobile Security – Lookout/MDM/Intune, etc.)
  • Understanding of Local Area Networking (LAN) and TCP/IP concepts
  • Understanding of ServiceNow or similar ITSM tools

 

Why CohnReznick?

  • Endless opportunities to contribute to one of the top advisory, assurance, and tax firms
  • Network of 2,700 professionals committed to a diverse and inclusive workplace and giving back to the communities in which we live and work
  • Creative culture that values collaboration in everything we do
  • Team of professionals motivated by a sense of excellence, integrity, commitment to lifelong learning, respect for one another, adaptability, and making a difference
  • Varied career paths supported by strong professional development programs and resources

 

Learn more:

www.cohnreznick.com 

 

Connect with us:

www.linkedin.com/company/cohnreznick-llp

www.facebook.com/cohnreznick

https://twitter.com/cr_careers

 

** CohnReznick is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.  For more information, please see Equal Employment Opportunity Posters

Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities

Employment is subject to verification of pre-screening tests, which may include background check and credit check.

 

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at CRaccommodation@cohnreznick.com Please note: This email address is reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.

 

** CohnReznick does not accept unsolicited resumes from third-party recruiters unless such recruiters are currently engaged by CohnReznick Talent Acquisition Team by way of a written agreement to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that CohnReznick will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity

#CB

This opportunity is closed to applications.