IT Field Support Services Technician - Identity and Access Administration (IAM)

As CohnReznick grows, so do our career opportunities. As one of the nation’s top Professional Services and Business Advisory firms, we foster teams in Advisory, Assurance, and Tax services that value innovation and collaboration in everything they do!

We currently have an exciting career opportunity for an IT Field Support Services Technician to join the IT Support Services Department. 

This position is hybrid.  You may work in any CohnReznick office, 1-2 days per week. Click here for list of our office locations: Office Locator - CohnReznick

YOUR TEAM.

The IT Field Support Services Technician will be primarily responsible for providing second level support, and some first level support, of Information Technology issues for the CohnReznick user community.

WHY COHNREZNICK?

At CohnReznick, we’re united by a common mission to create opportunity, value, and trust for our clients, our people, and our communities. Whether it’s working alongside your peers to solve a client challenge, or volunteering together at the local food bank, there are so many ways to find your “why” at the firm.

We believe it’s important to balance work with everyday life – and make time for enjoyment and fun. We invest in a robust Total Rewards package that includes everything from generous PTO, a flexible work environment, expanded parental leave, extensive learning & development, and even paid time off for employees to volunteer.

YOUR ROLE.

Responsibilities include but not limited to:

• Acts as secondary point of contact for the firm’s Information Technology Team, receiving incoming requests from the IT Service Desk
• Ability to identify and document solutions for knowledge base articles
• Adheres to the ITSM processes in responding to CohnReznick IT support structure involving Incidents, requests, tasks, etc.
• Provides first and second level support to troubleshoot and resolve issues involving hardware, software, connectivity, etc.
• Coordinates with and escalates issues to the next level of support personnel as necessary
• Utilize remote management tools to assist users and resolve issues
• Provide White-Glove service to incoming Partners
• Assist with folder activation access process for Chennai users
• Manage critical tasks related to the firm’s onboarding/offboarding process including but not limited to:
  • Creating new AD accounts for new hires, external consultants as scheduled
  • Disabling AD accounts (users and computers) as scheduled/requested
  • Running script to terminate accounts as scheduled
  • Updating AD accounts to reflect correct changes (name changes, new titles, etc.)
  • Updating distribution lists
  • Creating Exchange accounts/verify accounts
  • AD hygiene
  • O365 administration (assign/verify proper licensing), delegation, forwards/autoreplies

YOUR EXPERIENCE.

The successful candidate will have:

Technical Requirements:

• 4+ years of IT support experience in a Microsoft environment
• 2- or 4-year degree in Computer Science or Information Systems preferred
• Knowledge of installation and maintenance of Windows 10 Enterprise Operation Systems
• Basic understanding of Local Area Networking (LAN) and TCP/IP concepts, specifically within a Microsoft Networking infrastructure
• Understand basic Information Technology security concepts. (Antivirus, Spam blockers, etc.)
• Familiarity with Microsoft Office 365, 2010/2016 suite (Word, Excel, Outlook, PowerPoint) and Microsoft Teams
• Understanding of ServiceNow or similar ITSM tools
• Ability to manage support tickets, ensuring timely updates and resolution
• Ability to apply critical thinking and a methodical approach to problem identification and resolution
• Possession of CompTIA A+, Network+, or Microsoft certifications is preferred, not required

Non-Technical Requirements:

• Exceptional customer service skills
• Effectively communicate both verbally and in written form to all levels of Firm staff
• Ability to work collectively with IT management and peers on projects
• Capable of working independently and manage multiple tasks simultaneously
• Maintain an organized and efficient work area, including maintenance of supplies and equipment
• Work in an effective, consistent manner maintaining quality assurance and compliance with established directives, policy and best practices
• Maintain a professional manner and appearance in the workplace
• Demonstrate integrity at all times both in and outside the workplace
• Maintain the confidentiality, security and exercise the appropriate level of discretion regarding all firm issues and information
• Accommodate flexible work hours, including Saturdays, during tax season
• Occasionally travel to other office locations

Studies have shown that we are less likely to apply to jobs unless we meet every single qualification. At CohnReznick, we are dedicated to building a diverse, equitable, and inclusive workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or one of our other roles.

CohnReznick is an equal opportunity employer, committed to a diverse and inclusive team to drive business results and create a better future every day for our team members, clients, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please see Equal Employment Opportunity Posters

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at CRaccommodation@cohnreznick.com Please note: This email address is reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.

CohnReznick does not accept unsolicited resumes from third-party recruiters unless such recruiters are currently engaged by CohnReznick Talent Acquisition Team by way of a written agreement to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that CohnReznick will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

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