Deployment Center Technician

5614

Practice Management
Parsippany
Information Technology

Deployment Center Technician 

 CohnReznick currently has an exciting career opportunity in our Parsippany, NJ location. We are looking for a Deployment Center Technician to join our Information Technology team in our Centralized Distribution Center.  As a Deployment Center Technician, it is emphasized that the candidate will operate 100% on-site M-F with OT as a possibility depending on demand. 

 If you are: 

  • A dedicated professional with impressive credentials and driven by new challenges and growth opportunities. 
  • A team player who believes in providing world-class internal client service. 
  • Looking for a work environment that values and promotes camaraderie, collaboration and giving back to the community. 

 

Look ahead. Imagine more. And consider joining the CohnReznick team. 

 

We offer: 

  • Endless opportunities to contribute to the 11th largest professional services firm in the US. 
  • A unique culture that values collaboration in everything we do. 
  • A team of professionals driven by a sense of excellence, integrity, commitment to lifelong learning, respect for one another, adaptability, and making a difference. 
  • A network of 3,900 professionals committed to a diverse and inclusive workplace and giving back to the communities in which we live and work. 
  • Varied career paths supported by strong professional development programs and resources. 
  • A flexible work environment with competitive benefits. 

 

 Deployment Center Technician 

We are seeking motivated, outgoing, friendly, and professional team player to join the CohnReznick team as a Deployment Center Technician. This individual will be performing data migrations, imaging, installing software and changing out laptops or workstations in a back-office environment. The ideal applicant will have a general understanding of technology and demonstrate excellent customer service skills.   

 

Essential Duties & Responsibilities:  

  • Pulls and stages computer parts from inventory in preparation for deployment for on-boarding/off-boarding, and laptop replacement efforts. 
  • Work in an effective, consistent manner, maintaining quality assurance and compliance with established directives, policy and best practices. 
  • Recording and tracking assets during deployment per standards and workflow procedures. 
  • Maintain confidentiality, security and exercise the appropriate level of discretion regarding all firm issues and information.  
  • Service-oriented with good understanding of end-to-end processes.  

Technical Requirements:  

  • General knowledge of MS Applications, Windows 10, and Microsoft Office 365. 
  • Some experience troubleshooting hardware (desktops, laptops, monitors, printers) and software errors and failures. 
  • Ability to lift 40lbs and maneuver within IT equipment and network closets. 
  • Firm Applications: CaseWare, GoFileRoom, CCH Axcess, etc. 
  • Common off the shelf (COTS) applications (MS Office 365, Adobe Acrobat, etc.). 
  • Connectivity: Internet and LAN/WAN, Remote Access clients (VPN, Citrix). 
  • Demonstrate the ability to thrive within a fast paced, demanding support environment while maintaining high standards and a customer centric approach. 
  • Outstanding customer service skills. 
  • You must be a self-motivated professional with excellent communication and documentation skills. 

 Education and Experience:  

  • 2+ years of experience in an IT Support or Deployment technician role.  
  • CompTIA A+, Network+, Microsoft or ITIL certifications are a plus. 
  • Understanding of ServiceNow or similar ITSM tools a plus. 
  • Ability to work collectively with team supervisors and peers while managing multiple requests all while ensuring timely updates. 
  • Analytic skills and ability to apply critical thinking and a methodical approach to problem identification and resolution. 

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This opportunity is closed to applications.